We welcome your feedback, inquiries, and suggestions. For questions about our services, account assistance, or general comments, please use the following channels:
Direct Contact Channels
Priority Support: support@priority.njeis.cn (response within 6 business hours for urgent matters)
General Inquiries: info@njeis.cn
Privacy Inquiries: privacy@njeis.cn
Response Commitment
We strive for timely, personalized responses:
- Urgent inquiries (e.g., account security, privacy concerns): 6 business hours;
- General inquiries/feedback: 3 business days;
- Complex issues: Acknowledgment within 1 business day, detailed update within 5 business days.
Response times may be extended during major holidays or global events. We appreciate your patience and will address your concerns promptly.
Your Input Drives Us Forward
Every message helps us improve. Whether reporting issues, suggesting features, or sharing content feedback, your voice matters—we review all submissions carefully to shape our service.